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To qualify for a reprint or refund, inform Chestnut Graphics & Print by emailing info@thefastprinter.com within 7 days of the order being delivered to the provided address. “Delivered” is defined by the shipping company tracking timestamp.
Please include:
Upon receiving your email detailing concerns with your order, we will review the photos you submitted and may reach out to you for further clarification.
If a reprint is authorized, it will be produced in the next production run and dispatched using our complimentary shipping. Reprints will only be shipped via Express 1-2 day shipping if the original order was shipped via Express or if the client pays for Express shipping for the reprint.
If time does not allow for a reprint prior to the event, we will initiate a refund to your original method of payment. If agreed by both parties, Prints of Love may fully/partially refund the order rather than issuing a reprint. Upon initiation of a refund, you can expect to receive the credit within 2-3 days, though the timeframe is primarily subject to your card issuer's policies.
Typos/MisspellingsChestnut Graphics & Print carefully examines each file for correct sizing and resolution to ensure the highest quality for printing. The client is responsible for the uploaded final design, including layout, content, and text. Typos or any other potential design-related errors are also the responsibility of the client.
Should there be a need for a reprint due to a design error, don't hesitate to contact us, and we'll collaborate with you to find a resolution.