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Yes... most issues occur in these 3 critical areas.
Here's what to look for: (failure to meet these print file requirements will result in production delays)
1-Resolution
Your resolution should be at 300 dpi (dots per inch) at the exact size of your flyer. If your flyer is 4"x6", it should be sized as a 4"x6" at 300 dpi.
Often your computer program will default to 72 dpi, you must check the resolution of your file before uploading and that may require you to manually change the dpi to 300 from 72.
2- Size
Double check to see that the size you are submitting is the size of the product you are ordering.
For instance, if your flyer is 2.75"x4.25"... then that is the exact size your submitted file should be.
3- Bleed
Bleed is a printing term that refers to printing that extends to the edge of a sheet or page after trimming. To achieve that, for a 4" X 6" flyer... your image should also be 4" X 6".
However, keep text, borders and other images that cannot be trimmed at least 1/8" from all edges. This keeps your piece safe during the trimming process.
You get an email confirmation as soon as your order is placed.
If you encountered any difficulties uploading your order, a Chestnut Graphics & Print support team rep will contact you during business hours.
Your order will be entered with estimated turnaround time as soon as print ready files are uploaded and payment is received.
For best results, save as a JPG file. JPG (also seen as JPEG) is best since everything is flattened, you don’t have to worry about creating fonts to outlines or flattening layers or transparencies. Print files larger than 25 megabytes may be submitted with file sharing applications such as Google Drive, Dropbox, WeTransfer, etc.
(Reminder: Make certain that your final print file submitted is correct. Please check for all potential spelling and grammatical errors.)
You can also send in the following formats:
PDF - PSD - TIFF - EPS - AI - PNG
When sending in PDF, AI and EPS files make sure to send the fonts outlined to ensure there is no font substitution so your job is printed exactly as it was designed. Also, make sure you flatten layers in your files before submitting.
Although Chestnut Graphics & Print only accepts minimum 300 dpi files and every effort is made to double check your files sometimes low resolution files are printed as is.
For highest quality printing always double check your files before uploading and note that often your computer program will default to 72 dpi until you manually change it to 300 dpi.
Bleed is a printing term meaning the image appears to run off the page, because it was trimmed to look that way.
Our printing process allows for the design to bleed to the edges of the exact size you have requested. Please note that you will need to keep borders, copy and other area that cannot be trimmed at least 1/8" from the edge.
To keep images and copy safe from the cutting process... keep them at least 1/8" from the edge and for best practice, even 1/4" from the edge. This ensures nothing you want visible can get trimmed.